Contact Tracing

Stopping the spread of COVID-19 is the way back to normal and we’re here to help!

Contact tracing can help slow the spread of COVID-19 and allow your business to return to normal.


Contact Tracing is not a D.I.Y. for most businesses

Because safety is our business, we realize that playing a part in stopping the spread of COVID-19 is vital to the health of our communities and businesses and now offer Contact Tracing as a service.

Because specialized training is required for tracers and it would take away from other staff duties, most businesses will not have the resources or time to stand up a program on their own so you can turn to a trusted partner, City Safe Partners.  We’ll work with you and help develop a program that meets your unique needs.


What is Contact Tracing?

Anyone who comes into close contact* with someone who has COVID-19 is at increased risk of becoming infected themselves, and of potentially infecting others. Contact tracing can help prevent further transmission of the virus by quickly identifying and informing people who may be infected and contagious, so they can take steps to not infect others.

Contact tracing begins with identifying everyone that a person recently diagnosed with COVID-19 has been in contact with since they became contagious. In the case of COVID-19, a person may be contagious 48 to 72 hours before they started to experience symptoms.

The contacts are notified about their exposure. They may be told what symptoms to look out for, advised to isolate themselves for a period of time, and to seek medical attention as needed if they start to experience symptoms.


Who can benefit from our Contact Tracing services

Places where people congregate and stay for a period of time are candidates for starting a program.  These include; restaurants, stores and other public places.  A restaurant which is ‘take-out only’ would not be a candidate because customer visits are normally short and fast.


* Close contact is defined by CDC as someone who was within 6 feet of an infected person for a cumulative total of 15 minutes or more over a 24-hour period starting from 2 days before illness onset (or, for asymptomatic patients, 2 days prior to test specimen collection) until the time the patient is isolated.​ The World Health Organization (WHO) additionally includes persons with direct physical contact with a probable or confirmed case, direct care for a patient with probable or confirmed COVID-19 disease without using proper personal protective equipment, and other situations as indicated by local risk assessments.

Step 1: Case Investigation

The team will work with a patient to help them recall everyone with whom they have had close contact during the time when they may have been infectious.

For COVID-19, a close contact is defined as any individual who was within 6 feet of an infected person for a total of 15 minutes or more starting from 48 hours before the person began feeling sick until the time the patient is isolated.

Step 2:  Contact Tracing

We begin contact tracing by notifying exposed individuals (contacts) of their potential exposure as rapidly and sensitively as possible, not revealing the infected patient’s identity.

Step 3: Contact Support

Contacts are provided with education, information, and support to help them understand their risk, what they should do to separate themselves from others who are not exposed, and how to monitor themselves for illness.

In addition, they are informed of the possibility that they could spread the infection to others even if they themselves do not feel ill.

Step 4: Self-Quarantine

Contacts are encouraged to stay home and maintain social distance from others (at least 6 feet) until 14 days after their last exposure to the infected patient, in case they also become ill.

Learn More

You probably have questions and we have answers. For help setting up a program, reach out and speak with a Specialist today.

Let CitySafe Partners evaluate your safety and security needs.